Hi, I'm Kelly. I help teams build software that feels human, and supports them too.
For five years I've researched the moments that matter most at work: growing your career, building skills, and getting paid. I turn what people tell and show me into decisions product teams can act on.
Selected work
Atlassian
Top Tasks for cloud migration
Using the Top Tasks method to understand what IT admins need to decide whether to move their teams to the cloud.
Read the case study →Workday
Talent & skills research
How employees and managers think about growth, skills, and career moves inside enterprise HR software.
Case study in progressWorkday
Pay & compensation research
Making high-stakes pay and compensation workflows clearer for the people who run them.
Case study in progressHow I work
- Start from the decision.Every study begins with the question the team actually needs answered, and what they'll do differently depending on the answer.
- Bring the team into the room.Designers, PMs, and engineers who watch sessions build empathy that no report can.
- Fit the rigor to the risk.A quick usability check and a high-stakes pay workflow deserve different levels of evidence.